Support
Something not working, or have an idea? Write to us — we read every email.
Write to us
We usually reply within 1–2 business days.
To help us respond faster, include your iPhone model, iOS version and app version (shown in settings), and briefly describe what happened. A screenshot helps too.
Common questions
How do I move my progress to a new iPhone?
Sign in with Apple or Google on your old device and let it sync, then sign in with the same account on the new one.
Pronunciation scoring isn’t working.
Check your connection and microphone permission: Settings → Remleaf → Microphone. Scoring has a daily limit — once it runs out, it resets the next day.
My progress isn’t syncing.
Make sure you’re signed in with the same account on both devices and have a connection. Sync runs when you open the app.
I ran out of lookups, AI sets or pronunciation checks.
These features have limits that reset each day or week. Settings → Plan & limits shows what’s left and when it resets. Ready-made decks are always available.
How do I change the translation language?
Settings → Learning → Native language. Cards from the dictionary and ready-made decks update to the new language; words you typed yourself stay as they are.
How do I get reminders?
Settings → Reminders → Daily reminders. Pick times for new words and the evening check, and allow notifications when asked.
How do I import my own word list?
Decks → + → Import list or photo. Paste word–translation pairs, one per line, or scan a printed list. Words already in the deck are skipped.
How do I report a wrong or offensive word?
On a card: Edit card → Report a problem, then pick what’s wrong — including “Inappropriate or offensive”. In a generated word set, swipe the word left and tap Report as offensive. Words reported as offensive by several people are hidden for everyone.
What does the app send to AI services?
Pronunciation recordings go to Microsoft Azure AI Speech and word set requests to DeepSeek, only after you allow it. You can turn either off in Settings → AI data sharing. Details are in the privacy policy.
How do I delete my account?
In the app settings choose to delete your account. This also deletes your learning data on the server.
How we handle your data is described in our privacy policy.